What are Managed Services?

Managed services let you offload specific IT functions to a trusted service provider like Vaulter.  Vaulter assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions for your company

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine IT management to Vaulter lets you concentrate on running your business, with fewer interruptions due to IT issues.

Vaulter prices their services on a subscription basis. Depending on the services we provide, pricing is usually based on the number of devices, with different packages priced at different levels. We also provide customer support onsite when required.

Basic services start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, Vaulter offers fully managed services that cover everything from alerts through problem resolution.

Vaulter performs an initial assessment of your current IT and management requirements to help you decide what services and service levels you need.

Why Should You Care?

Just like larger companies, small businesses need IT to operate efficiently and to compete effectively. However, as your IT grows, the resources to support a complex IT environment may not. In many small businesses, time and people are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.

If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.  Not only can Vaulter help get those back up and running, but with a comprehensive program, they probably wouldn’t ever go down in the first place.

Vaulter acts as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock—freeing up your staff to focus on what they do best, run your business.  Should an issue occur, an Vaulter can troubleshoot and resolve it more efficiently.

Unlike traditional outsourcing situations, where you surrender complete control of your IT assets, you decide what you want the Vaulter to take care of, and what you want to handle. You retain full visibility into the process and management of your systems. In addition, Vaulter’s subscription model gives you more expense predictability than a consultant-type time and billing model.